Early Check In:  Check in is 4:00 pm.  If we can let you check in earlier, we are happy to do so. Please call ahead to see if housekeeping has been able to turn over your accommodation early. Or, if you know at the time of reservation that you will be arriving early, tell your reservationists who will let housekeeping know to turn over your accommodation first.  Baggage help may be limited for check in's earlier than 4:00 pm.

Late Check Out:  Check out is 11:00 am.  If you need a late check out please ask us.  We will do our best to meet your needs.  Once you have checked out of your accommodation, you are welcome to stay on the property to use the business center or just relax on the 2nd floor while waiting for your flight.

Late Check In, Planned or Unexpected:  If you are checking in after 11:00 pm, you will need to call us at (907) 378-0186.  For guest security we lock up at 11:00 pm and turn off the door bells.  Please call us from the airport, train station, or the road to let us know you are on your way.  You will always receive a personal greeter who will introduce you to your accommodation.  Baggage help is limited after 11:00 pm.

Deposit:  Dale and Jo View Suites will require one night's accommodation fee to be given in order to hold a reservation.  Reservations exceeding 5 nights will require two nights accommodation deposit.

Security and Credit Card Information Requirement:  Even if you paid for your accommodation with traveler's checks, cash, or have paid through a travel agency party, a MasterCard or VISA number, expiration, verification number and your zip code is required for all guests to be held in the event of damage beyond normal wear or to be applied in the event a guest breaks our no smoking policy.  We have great guests and to date we have never had to use a guest's credit card information for damage or smoking.  Credit Card information is kept in hard copy under lock and file and is never put into digital format.

Cancellation Policy: 

May 15 - Sept 15-- We require 30 days cancellation notice.  There is a $35.00 cancellation fee.  Even the most well planned trip can have emergencies.  We encourage our guests to obtain travel insurance.  Many travelers do not realize they can get limited travel insurance per trip to cover the cost of your accommodation and also lost or delayed luggage. We suggest a travel insurance comparison Web site such as http://www.insuremytrip.com/.   If you cancel before your 30 day window, your deposit will be refunded, minus the $35.00 cancellation fee.  If you cancel short of 30 days notice, we will refund your accommodation charge, minus the cancellation fee of $35.00,  if we are able to rebook your reservation.

Sept 16 - May 14-- We require 35 days cancellation notice. There is a $35.00 cancellation fee.  Even the most well planned trip can have emergencies.  We encourage our guests to obtain travel insurance.  Many travelers do not realize they can get limited travel insurance per trip to cover the cost of your accommodation and also lost or delayed luggage. We suggest a travel insurance comparison Web site such as http://www.insuremytrip.com/.   If you cancel before your 35 day window, your deposit will be refunded, minus the $35.00 cancellation fee.  If you cancel short of 35 days notice, we will refund your accommodation charge, minus the cancellation fee of $35.00,  if we are able to rebook your reservation.

Extra Person Room Charge Policy: 

2 Bedroom Suite (Vacation Apartment)--We will charge $25.00 per extra person in the 2 bedroom suites (vacation apartment). This $25 charge does not include breakfast. The apartment rate is based on 4 people. If there is a 5th adult there will be an extra person charge per adult person, but we do not require an extra person room charge for children under 12. We do not allow more than 5 adults in the 2 bedroom suite.  We do allow up to 6 people provided there are not more than 5 adults. If you have reserved the apartment and chosen the price which includes breakfast, there will be a charge of $11.00 for each additional breakfast over 4. (See breakfast policy below) 

Guest Rooms-- Guest Rooms are for 2 people.  We will charge $35.00 per extra person in a guest room which includes breakfast for the 3rd person. The Palm Guest Room and Jacquard Guest Rooms are for two people only.  

No Smoking Policy:  We are a no smoking accommodation.  We do not allow smoking on the property. If you smoke you will have to physically leave the property. If you break our no smoking policy and smoke inside Dale and Jo View Suites, or bring smoked cigarette butts into the house, we will charge the credit card given for your reservation 'damages deposit'.  This credit card will be charged  for the cost of washing walls, carpets, dry cleaning drapes, and lost booking time due to de-smoke cleaning time.  If one guest has given the credit card to be held for potential damages and another person in the party smokes, the submitted card will be charged.  Please be thoughtful of other guests and honor our no smoking policy. For people who do not smoke the smell of old cigarette smoke is disguesting. Housekeeping works very hard to make sure each room is clean and fresh for each guest.

Pet Policy:  Sorry, we do not allow guest pets at Dale and Jo View Suites.    

Children Policy:  Children of any ages are welcomed in our suite accommodations on the 1st floor, but are not allowed in our guest rooms on the third floor.  Our 3rd floor rooms have emergency rope ladders in the event of fire or earthquake. We feel children under 12 would not be able to safely exit the 3rd floor via a rope ladder in an emergency. Children under 16 cannot be left alone without an adult.  If there is a health emergency and you need to leave your children, please let us know and we will help.  We do have children set-ups for each age, so let us know.

Guest Indoor Safety Policy:  Each bedroom has a fire extinguisher, a smoke alarm system, and an egress window.  Each suite kitchen has a fire extinguisher.  Dale and Jo View Suites has smoke detectors and carbon monoxide alarm system.  Each 3rd floor guest room has a rope ladder to be used through your egress window, giving you two exit routes out of the building in case of fire.  Each bedroom has earthquake instructions.  Each bedroom has a double lock system.  

Guest Outdoor Safety Policy, Attention Aurora Watchers:  

Animal Alert:  Be alert in all seasons for moose.  Take the time to look carefully when you exit the building and go onto the grounds.  For winter aurora-watching guests we have installed motion perimeters lights around the property which are triggered when an animal approaches the house.  Usually this is a moose, but we do have other winter animals.  Most of our moose have learned where to walk so they do not trigger the lights.  If the motion light comes on immediately move back to the house entrance for safety.  Please do not leave food outside for the animals.  

Aurora Watching Personal Safety:  Our guest policy form which we have everyone sign includes an agreement that aurora watchers will use the flash lights we issue and carefully light the ground whenever moving outside.  Our guests get so excited when they are looking up, watching the aurora, that they can easily bump into one another.  Take the time to look down and light your steps when you are moving for your safety and the safety of other guests around you.

Cold Weather Safety:  Plug in your car, always,  Wear gloves, always.  When it is 30 below, you can get a cold burn on your hand by touching the front door metal handle.  Come inside often to warm up.  Do use our shoe racks to dry out your shoes inside and out.  Damp shoes do not protect your feet from serious cold.  Frost bite can sneak up on you.  If your skin is growing numb or is burning, if you are having trouble moving your fingers-- get inside and warm up.

Aurora Wake Up Calls:  We provide a 'limited' aurora wake up call service.  We check the night sky for our guests several times a night and will call guests if we spot the aurora.  However, we do not stay up all night looking for the aurora and so guests need to be also checking the sky.  The aurora can last for hours or for just a few minutes. 

Discount Policy:  We give discounts for:  Triple A, AARP, Military, Government, Alaska Family, Senior Citizen, Police, Firefighter, Clergy, Educators, Re-peat Guest Discount and 5-night stay.  If you qualify for more than one discount, we will give you the one discount which is the lowest accommodation rate.  You must book with us directly to qualify for a discount.

Self-Catering Discount Available for 2 Bedroom Suite-- Self-Catering means there is no breakfast provided and housekeeping is limited to fresh linens change every 3 days. (We do provide your washer with detergent and we do provide coffee and tea service). This is a great option to save money if your guest party will be content with less housekeeping service and preparing your own breakfast. **Our Self-Catering option does require upon check-out that our guests leave the kitchen clean, i.e. in the same condition in which it will be upon check-in. If the kitchen requires housekeeping upon check-out, there will be a $50.00 cleaning fee applied. We want to offer you our vacation apartment at the lowest rate we can to make it available to those guests who wish to have the savings and are content to have less service.

House Cleaning and Laundry Policy:  We want our house keeping to be caring but not intrusive.  All nightly guests receive fresh towels daily.  Extended Stay guest receive fresh linens weekly.  Nightly guests receive daily house cleaning which includes cleaning bathroom, making beds, and vacuuming.  Bed linens are changed every 3rd day, unless required sooner.  Housekeeping does not clean suite-kitchens. Please feel free to keep your kitchen in the manner that makes you feel most at home. The in-suite private washer and dryer and the standard guest room access washer-dryer requires low suds detergent.  Please remember to remove lint from the dryer.  If you leave wash in the washer or dryer, housekeeping will take it out for you, or turn off the system for you.  Flower Room and Spa Room guests may have housekeeping wash one load of laundry per day.  Leave clothes on your bed or in your laundry basket with instructions.  Clothes must be left for housekeeping before noon to be washed that day.